If the dishwasher breaks down, do not rush to call the service center. Perhaps the trouble can be fixed on their own, without additional investment.
To do this, diagnose and identify the cause of the breakdown. The error code and explanations in the instructions will tell you whether it is possible to repair the dishwasher with your own hands or if you still have to call the masters.
And how to determine the cause of the failure and what can be done in a particular case? We will analyze all these issues in detail in our article, paying attention to the popular types of malfunctions and how to solve them.
Procedure for solving problems with a new dishwasher
Repair activities should not be started without checking the terms of warranty service for dishwashing equipment. Most often, the manufacturer gives a 1 year warranty, but responsible companies extend the period of free repair or replacement up to 5 years.
If the machine breaks down during the first year of operation, self-disassembling or replacing spare parts is not recommended. You should immediately contact the store where the dishwasher was purchased and clarify the rules for repair.
During the purchase of the PMM, one should also inquire about the terms of warranty service. If they are not indicated on the product card, then the seller-consultant should give full information
Approximate procedure:
- filing an application for warranty repairs - in a store or service center must provide a special form or fill out yourself;
- selection of a convenient time for the export of equipment;
- drawing up an act of transfer at the time of export;
- if desired - filing an application for the issuance of a replacement product.
The last item is spelled out in law “On the Protection of Consumer Rights” (Article 20). The application is handed to the store representatives under signature, the original is kept by the buyer. Instead of broken equipment, they give out a new one of the same class for the entire time of repair.
If the device weighs 5 kg or more, the store takes care of its delivery to the service center. Dishwashers belong to the category of equipment with free transportation
But one should not always hurry with the delivery of equipment for repair. To prevent the seemingly correct actions from becoming an incident, you should first check whether the machine is connected correctly. So, the dishwasher may not work, because they forgot to plug the plug into a power outlet or open the water tap.
If you installed and connected the dishwasher on your own, it will not be superfluous to check whether everything is connected correctly. The main nuances of self-connection are presented in the next article.
It is necessary to check whether the wiring is working and if the circuit breaker is turned on in the apartment electrical panel. You can check the current supply to the outlet using another electrical device.
If all the connection steps are completed correctly, and the new machine does not perform the task or works intermittently, we recommend using warranty service.
Typical breakdowns and repair recommendations
With machines whose warranty period has ended, everything is simpler - you can disassemble them, try to replace small parts yourself, and if you have enough experience, then carry out complex repairs.
Consider the most common problems faced by dishwasher owners, and find out how to establish the work of irreplaceable assistants.
Problem # 1 - Poor Cleaning Quality
If your dishwasher doesn’t wash the dishes well, we’ll look for the causes of “incorrect behavior”.
Whitish stains on plates, food debris, smeared on the bottom of the pan, glasses that have lost transparency - all these are signs of poor cleaning.
They appear in case of violation of the rules of operation of the machine or the wrong choice of detergents. Recommendations on choosing the best detergents are given here.
Also, the reason for poor cleaning is often untimely cleaning of the filters.
It is easier to start the inspection by inspecting the internal surfaces and parts. It is necessary to unscrew the filters, remove the spraying arms, carefully clean everything with brushes under running water and reinstall.
How does this happen:
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Nozzles (holes) in the rocker arms need to be flushed
Cleaning walls and baskets from plaque
Removing dirt from door joints and gaskets
Cleaning the drain filters
The filter mesh on the water inlet hose also needs regular flushing. If it becomes clogged with dirt particles, the water pressure weakens, the dishes turn out to be poorly rinsed.
Incorrectly selected detergents or poor dosage also affect the quality of the wash.
The absence of rinsing agent leads to the fact that stains from powder remain on glass and ceramic dishes. The same result gives the use of funds not intended for use in the PMM.
Carefully read the instructions for the machine, especially the section on detergents, as well as read the recommendations of manufacturers of three-in-one tablets, powders and rinses.
Dirt on the dishes may also remain due to poor preparation of heavily soiled pans and pans. If you do not remove large, solid, dried-up pieces of food, then some of them will remain or fall into neighboring trays
Be sure to follow the installation procedure recommended by the manufacturer - place the cups in the upper tray, plates in the middle, and large-sized utensils in the lower. If you break the scheme, then heavily soiled dishes will not receive enough care.
Problem # 2 - water remains inside the case
A small puddle at the bottom of the washing chamber is a sign of normal functioning of the machine.
A certain amount of liquid is necessary to maintain a certain level of humidity - with it, rubber seals do not dry out and remain elastic longer. But excess water is a signal of a malfunction of the PMM.
If the water level on the pan is higher than 1 cm, and food remains are floating in the muddy liquid, it is necessary to look for the cause of the breakdown in the drainage pumping system
The main causes of stagnation of water in the pan are several:
- outlet hose connected too high, because of which the water is in no hurry to leave the washing chamber; it is necessary to lower the tap to a height of 35-45 cm;
- blockagedue to improper care - about once every 1-2 weeks the filters should be cleaned;
- water pump - violation of the functioning of the pumping device;
- sensor - breakdown of the water level sensor.
If the first two reasons can be eliminated independently, then the second can cause difficulties. Broken sensors or a pump require replacement.
The best way out is to invite a specialist from the service center for detailed diagnostics and selection of a suitable spare part.
Both types of parts (pump and sensor) can be original and alternative. Original ones usually cost more, and Chinese counterparts are cheaper.
However, trying to save money, do not lose out as spare parts - it is better to read reviews in advance and consult with a service employee.
Problem # 3 - unexpectedly turning off the machine
A dishwasher that stops work before the end of the cycle is an alarm. A single case can be explained by a failure of the electronic system or a power surge, but regular stops indicate, most likely, problems with the power supply.
To start, you can apply a restart - click the button On after 20-30 sec. If the washing process has started, the current in the network has stabilized.
If the network is weak and overloads occur from time to time, it is better to invest in a stabilizer - this way you will prevent possible malfunctions and thereby save machine parts.
The reason for the temporary lack of voltage in the network can be electrical installations - sockets, tees or filters.
"Intermediaries" between the outlet and the power cord should be avoided, it is better to use the connection directly. But if nevertheless a surge protector is used, then choose a device with a fuse.
Often the shutdown occurs due to the breakdown of the heating element - the heating element (the arrow indicates it in the figure). A thick layer of limescale or a hole leads to overload, and the machine automatically turns off
If you previously changed the heater in a boiler or washing machine, you can also repair the dishwasher. It is important to choose the right part, similar to a broken one, and carefully install it.
Do you have a Bosch dishwasher and does it have a problem with the heater? We recommend that you read the instructions for replacing the heater yourself.
The most difficult thing is when the dishwasher is constantly stopped by the control module with failures in the program. It is almost impossible to repair it on your own, so it’s better to invite a master to diagnose and repair it.
Problem # 4 - Unregulated Water Drain
Such a malfunction can not be noticed immediately. The motor and pump of the machine are constantly in operation, water enters and immediately leaves the washing chamber, while the dishes still remain dirty.
If you look at the counter of cold water, then the problem can be identified faster - it wraps up liters, which merge into the sewers for nothing.
If the sensors are OK, an error code appears on the display. It is different for different brands. For example, Bosch dishwashers issue an E15 code - the activation of the Aquastop system, which protects against leaks
However, sometimes the electronic control system does not work, and you have to guess by indirect signs - water drainage, pump operation.
If the water inlet valve is faulty, the process of recruiting and draining becomes endless. Water enters, but there is no cessation signal. An overflow is created, which is eliminated by automatically turning on the pump.
In such cases, you can do one of the following:
- Block the water.
- Turn off the power.
- Get to the inlet hose connection point.
- Disconnect hose, remove filter.
- Find the valve and check its functionality.
To check use a multimeter. The probes are connected to the contacts of the intake valve and determine the resistance. The norm is 500-1500 Ohms, other values indicate a malfunction. A broken part must be replaced.
Another reason is the failure of the electronics. Repair can be done by anyone who can solder the pump triac or perform similar actions. Otherwise, it is better to contact the service center.
Problem # 5 - dishes are not drying
The remaining drops of water on the dishes can turn into ugly stains and stains, so the dishes must be thoroughly dried. If the dishwasher does not regularly dry the dishes, we determine the causes on our own.
The most common type of drying in dishwashers of the budget and middle class is condensation.
That is, the dishes dry out under natural conditions, and only the case heated after washing helps it in this. Once the metal has cooled, the drying process will slow down. To extend it, the car door is ajar.
You can use a towel and wipe all the dishes by hand, but it’s better to find out what drying is suffering from, and if possible fix the problem
The first reason is the failure of the heater or the temperature sensor. Repair will not bring much success, so these parts are best replaced immediately. When replacing in a service center, they sometimes give a guarantee of 6 months for a newly installed part.
The second reason is the fan. It applies to machines equipped with a turbo dryer. If the fan fails, the forced supply of hot air stops, the dishes remain damp.
Exit - fan replacement. It can be located in the upper and lower parts of the washing chamber, and for some models it can be on the side.
When choosing a new one, the make and model of the machine should be considered. A non-native part will not fully cope with its task, so try to choose an analogue of a broken device that is suitable for technical specifications.
Problem # 6 - the car is buzzing loudly
This is one of the most frequent complaints received from consumers at the time of delivery of the dishwasher for repair. A loud noise, not typical of a working machine, indicates the failure of one of the parts.
There are two main reasons: worn out bearing water circulating pump, or pumping out of order water pump.
To replace the bearing, it is necessary to get the pump by following these steps:
- turn off the power;
- dismantle the pallet;
- turn off the pump, loosening the clamps;
- carefully disconnect the wires and pipes.
Having removed the pump, we disassemble it to get to the bearing. First, remove the heating element, then remove the impeller and anchor.
Unfortunately, the details of modern inexpensive machines are not reliable and can work on average 3-4 years. Then there is another replacement of worn parts
In the depth below the rest of the parts is a bearing. Under it is a gasket, which is also a consumable. If it is worn out, it is better to replace it immediately, otherwise then you will have to disassemble the pump again.
We take out the “knocking” bearing, insert a new one in its place. Assemble in the reverse order.
The installation of a new pump takes place in the same order: we dismantle the old device, find the breakdown, and if it is serious and cannot be repaired, we replace it. For the convenience of work, the machine can be put on its side, if conditions allow.
Problem # 7 - foam does not wash off after washing
The process of cleaning dishes is arranged so that first detergent enters the chamber, then rinse aid, and at the end all residual substances are washed off with water.
If, at the end of the cycle, foam remains on the bottom of the chamber, on the walls or baskets, this indicates either the improper use of detergents or a malfunction in the settings.
Some users do not regret the powder, do not observe its dosage, and, on the contrary, do not use rinse aid. As a result, the foam is poorly washed off, remains on the dishes and elements of the lower section
To avoid violent foaming, you need to study the instructions, remember the dosage and follow the manufacturer's recommendations.
A number of models are not intended for use with 3-in-1 tablets. As a result, the machine does not correctly recognize the product, and by the end of the cycle it does not have time to completely dissolve.
If the function of using universal tablets is present, but previously separate funds were laid, you need to change the settings of the dishwasher. How this happens is detailed in the instructions.
A clogged filter may also cause heavy foam in the bottom of the box. Food debris serves as an obstacle to draining water, especially foam, as a result of which part of it remains at the bottom at the end of the cycle. A simple filter cleaning will improve the situation.
Breakdown type electronic tips
Modern models are equipped with many sensors that control most of the processes. They are located on the inside of the body, at the valves, behind the walls and are sensitive to water levels and temperature changes.
As soon as an emergency occurs, the sensors give a signal, the relay activates and stops the washing process. The electronic display shows the error code of the dishwasher, by which you can determine the reason for its stop.
You cannot use codes of one brand to determine the breakdowns of another - different manufacturers have different symbols. Usually they have alphanumeric designations
Code List can be found at the end of the instructions in the repair section.Usually it has the form of a table where the signs themselves are listed, a list of breakdowns and recommendations for their elimination.
A fragment of the table with the codes of the model Bosch SMV44IX. Explanations from the last column help to cope with the problem without resorting to calling specialists
Sometimes self-diagnosis gives a code indicating several reasons at once - you will have to check the probability of all in turn. If the breakdown is serious, then in the table you can find the recommendation “contact a service center” or “call a specialist”.
Older models, especially those that have survived more than one repair, often suffer from electronics and failures.
If the machine gives a deliberately wrong code, you should give it in for repair or think about buying a new one - kitchen appliances, like other appliances, have a limited service life.
Popular dishwasher failures of well-known brands, error codes and methods for their elimination, we reviewed in our following articles:
- Ariston Hotpoint Dishwasher Errors: Error Codes and Their Solutions
- Bosch dishwasher repair: decoding error codes, causes and troubleshooting
- Repair of dishwashers Electrolux at home: typical malfunctions and their elimination
How to repair a heater in Bosch and Siemens - error code E09:
When and how to replace the water supply valve:
Do-it-yourself pump repair - video tutorial:
It is worthwhile to independently repair the dishwasher if you are confident in your abilities or there are clear instructions from the manufacturer. Complex failures, such as failure of the electronic board or motor, are best delegated to qualified craftsmen.
Plus, contacting a service center is a guarantee for a newly installed part, and the advantage of self-replacement or repair is cost savings.
Do you want to supplement our material with information about other failures with an explanation of the cause of their occurrence and recommendations for elimination? Write your comments below under this material, add unique photos of the work site or the details that are mentioned in your comment.
If you still have questions about troubleshooting, feel free to ask our experts and other visitors to the site in the comments section.